Automation isn't robots. It's the five messages you forget to send.
Quick answer: 1) Status updates — paid, shipped with the receipt photo, ready for pickup — in your words. 2) Review request on delivery. 3) Abandoned-cart nudge an hour later. 4) Win-back message when a regular goes 60 days quiet. 5) Monthly report: visits, calls, orders, reviews. All included on Ezy plans; the receptionist adds the answering.
1. Status updates
"Payment received — packing it now." "Shipped — here's the Knutsford receipt." Customers stop asking; reviews go up.
2. The review request
Sent at the moment of delight with the link. More genuine reviews strengthen your visibility and help customers choose you.
3. The abandoned-cart nudge
One message, one hour later, with the cart link. Recovers a real share of lost orders.
4. The win-back
"Haven't seen you in a while — here's J$500 off." Repeat customers are the cheapest customers.
5. The monthly report
The numbers that matter, in plain English, in your inbox.
Find your step
- Not sure which step you're on? Book a growth call — 15 minutes, you leave with the step, the first fix and the price
- See the four steps and what each costs — ezywebpro.com
- Put AI to work now — AI receptionist, Business+ J$12,500/mo
Frequently asked
Do I have to write these?
Templates are provided; you edit them once into your voice.
Do they work on WhatsApp?
Yes — updates and review requests go out on WhatsApp and email.
Included or extra?
Included on Bookings/Store plans; the receptionist is Business+.