⭐ Reputation Compounds (Reviews, Repeat Clients, Referrals)

Ask for the review

At delivery, when they say thanks: 'A quick review helps me a lot.' Every time.

Repeat clients

Follow up two weeks later: 'How's it working? Anything else?' Most of Lee's income came from clients who came back.

Raise rates

Every three excellent jobs, raise 10–20%. Good clients stay; the ones who leave were the wrong ones.

Homework

Message three past clients today.

✅ Do this now — step by step

1. Ask for the review at delivery, when the client says thanks: 'A quick review helps me a lot.' Every time.
2. Message past clients two weeks after: 'How's it working? Anything else?'
3. After every three excellent jobs, raise rates 10–20%; tell existing clients they're grandfathered for 60 days.
4. Turn one repeat client into a retainer: 'Would a fixed monthly arrangement be easier for you?'
5. Keep a 'wins' file: reviews, numbers, kind messages — you'll need it on the hard days and for the next profile rewrite.

⚠️ Mistakes to avoid

• Never asking for the review — nine in ten clients would leave one if asked.
• Keeping the same rate for two years — good clients stay when you raise; the rest were the wrong clients.
• Treating each job as the last — the second job from the same client is the most profitable hour you'll work.

🇯🇲 How it plays out in Jamaica