⭐ The Review Engine (Ask, Reply, Repeat)

Reviews are votes

Count, recency and your replies all feed prominence. Ten reviews this month beat fifty from 2023. And the review text itself ranks you — 'best jerk chicken in Ocho Rios' in a review helps you show for that search.

The ask

Get your review link from your profile (Share → 'Ask for reviews'). Make a QR code for the counter. The script: 'It helps us a lot — would you leave a quick Google review? Here's the link.' Ask at the happiest moment: when they say thank you.

Reply to every review

Good or bad, within a day. The reply is read by every future customer, and Google rewards active owners. Bad review? Calm, specific, fix it publicly.

Homework

Message your five happiest customers today with the link. Then reply to every review you already have.

✅ Do this now — step by step

1. Get your review link (Business Profile → Share → Ask for reviews) and make a QR code; print it for the counter and the receipt.
2. Message your 5 happiest customers today with the link and the exact sentence: 'It helps us a lot — would you leave a quick Google review?'
3. Reply to every existing review this week — thank the good ones by name, answer the bad ones calmly and specifically.
4. Build the habit: ask at the happiest moment (the thank-you), three asks a week, forever.
5. Once a month, read your reviews for the words customers use ('best jerk in Ochi') — those are your keywords for the next post and the website.

⚠️ Mistakes to avoid

• Buying or inventing reviews — accounts get suspended and trust dies; ten real reviews a month beats fifty fakes forever.
• Ignoring bad reviews — the reply is read by every future customer; silence reads as guilt.
• Asking by broadcast to everyone once — it feels like spam; ask one by one, at the moment of thanks.

🇯🇲 How it plays out in Jamaica