STEP 2 · WEBSITE, BUT NO CUSTOMERS
The map pack — the three businesses Google shows with a map — gets most of the clicks for local searches. Getting into it costs nothing but attention.
What moves the map
- Relevance — the right primary category and services listed
- Distance — you cannot change where you are, but you can be complete for your parish
- Prominence — reviews (count, recency, replies), photos, posts, and a website that mentions the same name, address and phone
The 30-minute setup
- Claim or create the profile at business.google.com
- Primary category exact, secondary categories added
- Hours, phone, WhatsApp link, website, description with your services and parish
- Services or products with starting prices
- Twenty photos: outside, inside, team, work, products — real, not stock
- Turn on messaging; save your review short link
The weekly habit
One post (an offer, a photo, a tip). Every review replied to within a day. Every happy customer asked, same day, with the link. Consistency is the whole trick — and the reason management exists.
What it cannot do
It cannot take a booking or a payment, and it cannot show up for searches Google does not think are local. That is what the website and the engines are for — Step 3.
- Google Business Profile management — J$10,000/mo
- Reviews on your website with Google stars — included in every plan
- Free directory listing that links to you — J$0
Not sure which step you're on? Book a growth call — fifteen minutes with Lee, no pressure, no obligation. You leave with the step, the first fix and the price.
Frequently asked
Do I need a website to have a Business Profile?
No, but profiles with a matching website rank better and convert better.
How many reviews do I need?
There is no magic number; consistent, genuine, recent reviews with replies strengthen your visibility and help customers choose you.
My profile is not showing — why?
Usually an unverified profile, a wrong category or a suspension. See this fix list.