⏰ Away Messages and Quick Replies (Your Night Shift)

Away message

On outside hours: 'Thanks! We reply 9–5 Mon–Sat. Leave your name and what you need and we'll sort it first thing.' That message keeps the customer who would have gone to the next shop.

Quick replies

Save your five most-typed messages with shortcuts: /price (catalog link), /pay (bank details + card link), /hours, /location (Google Maps link), /thanks. Hours of your life back.

Tone

Write once, warmly, in your voice. Read it back as a customer.

Homework

Set the away message tonight and five quick replies.

✅ Do this now — step by step

1. Set the away message tonight with your hours and one instruction: 'leave your name and what you need'.
2. Create five quick replies with shortcuts: /price (catalog link), /pay (bank details + card link), /hours, /location (Maps link), /thanks.
3. Turn on the greeting for new contacts and first messages after 14 days.
4. Write them in your voice; read each back as a customer would hear it.
5. Review once a month: which question do you still type by hand? Make it a quick reply.

⚠️ Mistakes to avoid

• An away message that says 'I'm busy' — say when you'll reply and what to send meanwhile.
• Quick replies you never use because you forgot the shortcuts — keep them to five and use them daily.
• Robotic tone — Business tools should sound like you, faster.

🇯🇲 How it plays out in Jamaica